Orders are usually processed within 24 hours and orders placed before 3pm will usually be dispatched on the same day except on weekends when it will be dispatched on the next working day.
Our standard UK delivery is with Royal Mail First Class Signed For™. The majority of parcels will be delivered on the next working day after dispatch but this cannot be guaranteed. For guaranteed next day and same day services please email email@example.com and we will get back to you ASAP.
Our international service is with Royal Mail International Signed For™. Within Europe this can be expected within 3-5 working days and elsewhere 5-7 working days.
If after 14 days your parcel has not arrived please contact us at firstname.lastname@example.org and we will do our best to track it down. Please email with your order reference number in the title. If it has been lost in the post then we will either give a full refund or send another item at your preference.
Please ensure that your details are correct as we cannot be responsible delivery issues due to incorrectly supplied addresses.
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